Operations Analyst (Level 2): From Diagnosis to Decisions

Data is only valuable when it helps a business make better decisions.

Operations Analyst: From Data to Decisions teaches you how to approach operational data from a business perspective — moving beyond reporting numbers to understanding what happened, why it happened, what it means, and what should happen next.

You’ll learn practical approaches to KPI analysis, performance gaps, trend analysis, Pareto analysis, root-cause analysis, capacity analysis, and business recommendations.

The course focuses on analytical thinking and decision-making, rather than advanced programming or data science.

What You’ll Learn

• How Operations Analysts think and work
• Data vs. information vs. insight
• KPI and performance analysis
• Target vs. actual performance
• Variance and trend analysis
• Segmentation and Pareto analysis
• Identifying operational patterns
• Root-cause analysis
• 5 Whys and problem-solving
• Capacity and productivity analysis
• Turning findings into recommendations
• What-if and scenario analysis
• Presenting insights to management
• Building an evidence-based business recommendation

Who Is It For?

• Fresh graduates
• Aspiring Operations Analysts
• Junior Operations professionals
• Business Analysts
• Operations Coordinators
• Professionals working with operational KPIs and reports

Professional Development Notice:
This course provides practical knowledge and analytical skills and does not award a certification. The frameworks, methods, and examples are based on approaches commonly used by Operations and Business professionals to analyze performance and support real-world business decisions.